Privacy Policy

1. Information We Collect

Information You Provide

• Account information: name, email address, and password when you register for a Loomta account.
• Payment information: billing details processed securely through our payment provider (we do not store full card numbers).
• Content you create: social media posts, captions, images, and scheduling data you submit through Loomta.
• Communications: messages you send to our support team.

Information Collected Automatically

• Usage data: pages visited, features used, API calls made, and actions taken within Loomta.
• Device and technical data: IP address, browser type, operating system, and referring URLs.
• Cookies and similar technologies: session cookies and analytics tokens to maintain your login state and understand how Loomta is used.

Information from Third-Party Platforms

When you connect a social media account to Loomta (such as TikTok, Instagram, or Twitter/X), we receive OAuth tokens and, depending on the permissions you grant, access to profile information and the ability to publish content on your behalf. Loomta only requests the minimum permissions necessary to provide the scheduling and publishing features you use.

2. How Loomta Uses Your Information

Loomta uses the information we collect to:

• Create and manage your Loomta account.
• Provide the core Service: scheduling, publishing, and managing your social media content.
• Process payments and send billing-related communications.
• Send transactional emails about your account and the Service.
• Send optional marketing emails (you may opt out at any time).
• Improve, maintain, and develop new features for Loomta.
• Monitor for abuse, enforce our Terms of Service, and comply with legal obligations.
• Respond to your support requests and inquiries.

3. How Loomta Shares Your Information

Loomta does not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: Third-party vendors who help us operate Loomta (e.g., cloud hosting, payment processing, analytics, email delivery). These providers process data only on our behalf and under confidentiality obligations.
• Social media platforms: When you use Loomta to publish content, the content and your OAuth credentials are transmitted to the destination platform (e.g., TikTok) as required to fulfill the publishing request.
• Legal requirements: We may disclose information when required by law, court order, or to protect the rights, property, or safety of Loomta, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

Loomta retains your personal information for as long as your account is active or as needed to provide the Service. We retain certain records for a reasonable period after account deletion to comply with legal obligations, resolve disputes, and enforce agreements. Content you have published through Loomta to third-party platforms remains on those platforms subject to their own policies.

5. Data Security

Loomta implements industry-standard technical and organizational measures to protect your personal information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information Loomta holds about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information (“right to be forgotten”).
• Object to or restrict certain processing of your information.
• Data portability: receive a copy of your data in a structured format.
• Withdraw consent for optional communications such as marketing emails.

To exercise any of these rights, please contact us at [email protected]. You can also manage your account information directly from your Loomta account settings page.

7. Cookies

Loomta uses cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings; however, disabling cookies may affect the functionality of Loomta.

8. Children's Privacy

Loomta is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

9. International Data Transfers

Loomta is operated from the United States. If you are located outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using Loomta, you consent to this transfer.

10. Changes to This Privacy Policy

Loomta may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on loomta.com with a revised “Last updated” date. Your continued use of Loomta after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or Loomta's data practices, please contact us at:

Loomta
Email: [email protected]
Website: https://loomta.com