Support
Need help with Loomta? Browse the FAQs below or reach out to our team directly.
Contact us
Email us and we'll get back to you as soon as possible.
Frequently asked questions
How do I connect my TikTok account?
Go to your Dashboard, select "Accounts", and click "Connect TikTok". You'll be redirected to TikTok to authorize Loomta, then returned to your dashboard once connected.
How do I schedule or publish a slideshow?
Create a new post from the Dashboard, add your slides and caption, then choose to publish immediately or schedule it for a later time.
How do credits work?
Each plan includes a monthly allowance of AI credits used for generating captions and content. You can check your remaining credits and usage in Account settings.
How do I cancel or change my subscription?
Head to Account > Billing to upgrade, downgrade, or cancel your plan at any time. Changes take effect at the start of your next billing cycle.
How do I delete my account or workspace?
Workspace and account deletion can be managed from Workspace Settings and Account Settings respectively. Deletion is permanent and cannot be undone.